Shacman’s After-sales Service in Central Asia: A Pillar of Support for Heavy Truck Operations

In the Central Asian heavy-duty truck market, Shacman has not only established a remarkable market share but also earned a strong reputation for its outstanding after-sales service.

Extensive Service Network

Shacman has actively constructed an after-sales service network across Central Asian countries. Service stations are widely distributed in major cities such as Almaty and Nur-Sultan in Kazakhstan, and Tashkent in Uzbekistan. These strategically located service centers can quickly respond to customer needs in surrounding areas, ensuring that vehicles can be repaired promptly. In addition, Shacman has established an efficient parts supply system. A large number of commonly used parts like engine components, braking system parts, and electrical system accessories are stocked in service stations. With the help of an efficient logistics and delivery system, other necessary parts can be quickly dispatched in emergency situations, reducing vehicle repair waiting times.

Professional Maintenance Team

The maintenance technicians of Shacman in Central Asia are highly trained and certified. They are well-versed in various Shacman heavy-duty truck models and technical features. The training covers multiple aspects including the vehicle’s mechanical structure, electrical system, and hydraulic system. Regular technical update training is also conducted to ensure that maintenance personnel can master the latest vehicle repair technologies. What’s more, considering the language and cultural diversity in Central Asia, Shacman’s maintenance teams are proficient in local languages such as Russian or the main ethnic languages. This enables them to communicate smoothly with customers, accurately understand vehicle fault conditions, and provide detailed explanations of repair plans.

Efficient After-sales Response Mechanism

Shacman provides 24-hour emergency rescue services in the Central Asian market. When a customer’s vehicle breaks down during transportation, such as an engine failure or flat tire, they can quickly contact the nearby rescue team by calling the service hotline. The rescue team will rush to the scene for emergency repair with necessary tools and parts, minimizing the impact of vehicle breakdowns on customers’ transportation operations. Besides breakdown repair services, Shacman also conducts regular customer follow-ups. Through phone calls, emails, or on-site visits, the company understands the vehicle usage situation and collects customer feedback. Meanwhile, based on the vehicle’s mileage and usage time, Shacman provides regular maintenance reminder services, helping customers reasonably arrange vehicle maintenance plans and extend the vehicle’s service life.

Localized Service Strategy

Shacman actively collaborates with local maintenance enterprises and parts suppliers in Central Asia. This cooperation integrates local resources to enhance after-sales service efficiency and helps Shacman better adapt to the local market environment. For example, it jointly establishes vehicle repair and maintenance centers with local transportation companies to provide one-stop services for the company’s vehicle fleets. In addition, Shacman formulates service plans that meet local needs. For areas with more mountainous road conditions, it focuses on strengthening the maintenance service capabilities of vehicle chassis and suspension systems. For vehicles used in cold climates, it offers special winter maintenance packages, including antifreeze replacement and heating system inspections.

With its comprehensive and high-quality after-sales service, Shacman has firmly established itself in the Central Asian market, continuously enhancing customer satisfaction and loyalty, and laying a solid foundation for its long-term development in the region.