Shacman: Centering on Customers for Continuous Product Optimization in the Caribbean

In the charming Caribbean island nation, the bustling construction sites resound with the roars of dump truck engines. Along the coastal ring roads, tractor – trailers speed by with their wheels spinning at high velocity. Between concrete factories and construction sites, mixer trucks shuttle back and forth, their mixing drums rotating non – stop. Shacman has firmly rooted itself in this vibrant land, always attuned to customer needs and providing products that are best – fitted to local working conditions.

​

Reinforcing Dump Truck Bodies to Prevent Potential Issues​

MA, a local engineering company, operates 16 Shacman dump trucks daily for heavy – duty transportation of sand, gravel, and earth. During a customer visit and survey, the Shacman team noticed that due to long – term and frequent heavy – pressure impacts, the corners of the dump truck bodies had slightly deformed locally. Shacman’s front – line sales staff immediately reached out to technical engineers to assess the problem with this specific model. By simulating material fatigue curves under the high – temperature and high – humidity conditions of the Caribbean, the engineers identified that the thickness of the dump truck body floor was the key factor contributing to the deformation. Eventually, the Shacman team increased the floor thickness to 10mm, effectively resolving the risk of the dump truck body being easily damaged.​

Breaking the “Space Deadlock” to Boost New Powder Transportation Business​

TL Company, which has focused on the transportation and logistics field for decades, currently owns over 40 Shacman tractor trucks. Recently, they ventured into a new powder transportation business and needed to install powder tank pumps and their filters on the vehicle chassis. However, the positions of the power take – off (PTO) and fuel tank on the right side of the existing operating vehicles left insufficient space for filter installation. Facing this new problem, TL Company turned to Shacman for assistance. Upon receiving the request, the Shacman team promptly held a discussion centered around finding solutions. Based on the existing product configurations, technical engineers overcame numerous challenges, replaced the transmission with a new model, and custom – developed a chassis with a left – mounted PTO for the customer. Moreover, they optimized the fuel efficiency during PTO operation. Finally, the new model successfully integrated the powder tank pump, enabling TL Company to launch its new powder transportation business.​

Optimizing Product Details with a Focus on Customer Experience​

RE, a well – known concrete company in the Caribbean, uses the currently operating Shacman dump trucks mainly for heavy – duty concrete transportation. During a regular customer visit, the Shacman team noticed a crack at the corner of the vehicle’s windshield. After careful inquiry, they learned that the blind – spot mirror was positioned too close to the windshield, and an accidental collision with the mirror rod during operation had caused the windshield to crack. Additionally, RE’s staff also informed the Shacman team about the issue of the remote control for the electric tarpaulin of the dump truck being easily lost. In response to these two problems, the Shacman engineering team optimized the position of the blind – spot mirror rod and integrated the electric tarpaulin controller inside the cab, providing customers with a better user experience.​

Adhering to the customer – centric philosophy, continuously optimizing product experience, and eschewing “one – off” deals – this is the business philosophy that Shacman has always adhered to. Looking ahead, Shacman will continue to deeply cultivate the Caribbean region, ensuring that every Shacman truck becomes a trusted “profit – growth partner” for its customers.